Careers

As a member of the Senior Management team, the Director of Maintenance (DOM) is accountable for directing the smooth administration of the Approved Maintenance Organization (AMO), including production, quality assurance, budget, supervision and all other maintenance support systems. The incumbent is responsible for providing Waterloo Wellington Flight Centre (WWFC) with well-maintained aircraft in an efficient and concise manner that best supports the strategic goals of the Company.

Primary Responsibilities

Regulatory Compliance       

• Ensures compliance with all applicable regulations such as Transport Canada, Occupational Health and Safety
• Keeps up to date records and documentation on aircraft, parts, procedures and personnel
• Maintains contact with the regulatory agencies concerning maintenance arraignments
• Approves and controls the issue of all amendments to the Maintenance Procedures Manual (MPM)/Maintenance Control Manual (MCM) and procedures documents
• Issues the necessary approvals to qualified technical personnel
• Ensures prompt submission of all reports required by Transport Canada
• Complies with tool control and prevention procedures
• Must be available for any immediate maintenance issues outside of working hours
• Repairs and maintains all internal and external customer aircraft

Staff Management

• Provides leadership, technical direction, coaching, and mentoring to direct and indirect reports
• Manages the performance and development of all direct reports. In conjunction with Human Resources, conduct Employee Relations activities such as: completion of employee performance reviews, carrying out performance improvement initiatives and guiding employee improvement action plans, recommend and administer disciplinary action, and guide conflicting resolution by investigating employee complaints and initiating suitable resolution.
• Supervises all Maintenance personnel, including recruiting, and training

• Coach staff during operational hours for assigned tasks
• Ensures safety standards are being followed at all times
• Participates in operational meetings as required

Budget & Inventory Management

• Develops yearly maintenance budget based on flight hours and monitors progress throughout the year to ensure accuracy
• Monitors inventory levels maintaining a balance of parts on hand and cash flow tied up
• Ensures budgeted targets are achieved and in the case of a month of under achievement, develops and implements a complete action plan to ensure the budget target is attained

Work Planning & Review

• Ensures departmental workloads and labour productivity meets maintenance target
• Formulates and approves policies and procedures to ensure proper management and efficient operation within and monitors aircraft downtime, maintenance efficiencies and number of aircraft expected to be offline to ensure minimal interruption to business operations
• Develops and implements Systems and Procedures improvements
• Approves all subcontract facilities that will be used for maintenance purposes
• Ensures all maintenance is carried out and documented in an efficient and expeditious manner
• Oversees and provides overall maintenance work on all required aircraft maintenance repairs, testing, and inspections
• Responsible for ensuring sufficient level of spares (components and miscellaneous equipment) to maintain operations, repair, inspection and/or modifications.
• Provides the AMO with direction and policy
• Demonstrates the Company mission, vision and values statement, policies and current standard business practices
• Other duties as required by Canadian Aviation Regulation’s (CAR’s)and WWFC

Requirements

• Minimum of 6 years prior aircraft maintenance experience (supervisory experience preferred)
• Demonstrate a clear understanding of the regulations (CAR’s) as it relates to the AMO’s policies
• Holds a valid AME (Aircraft Maintenance Engineer License)
• Budget management experience (Preferably 1-2years)

• Demonstrate a clear understanding of parts control and traceability
• Attention to detail, troubleshooting and problem-solving skills
• Organizational and time management skills
• Flight experience is considered an asset
• Possess a current driver’s license

We are committed to diversity and inclusion, and in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to providing an inclusive and barrier free recruitment and selection process.

Interested applicants may submit their cover letter and resume in a single document to careers@wwfc.ca.

WWFC is committed to diversity and inclusion, and thank all applicants in advance; however, we will be corresponding only with those selected for an interview. In accordance with the Accessibility for Ontarians with Disabilities Act, we are committed to providing an inclusive and barrier free recruitment and selection process.

Position Overview

WWFC Maintenance Department supports the Flight School by ensuring aircraft are well maintained and ready to support the Flight Department. The Aircraft Maintenance Engineer (AME) is responsible for maintaining aircraft to a high standard of safety while maintaining operational efficiencies.

Primary Responsibilities

• Ensures that all maintenance procedures and inspections are carried out as per the maintenance schedule and/or the manufacturer’s maintenance manual
• Performs all maintenance activities in accordance with the applicable standards of air worthiness
• Ensures that all documentation is done according to company procedures and CARs
• Performs and/or assists with troubleshooting and rectification of defects
• Ensures that all aeronautical products installed on all aircraft have proper certification
• Ensures that all unserviceable aeronautical products are tagged with the company unserviceable tags and placed in the quarantine area
• Accurately complete all work order such as service documentation, log books and shop logs in a timely manner
• Performs various duties including engine runs and aircraft towing, as trained and authorized to do so
• Helps with maintaining a clean and safe workplace including some general shop maintenance/clean up
• Demonstrates the Company Mission, Vision and Values Statement, policies and current standard business practices.
• Performs other related duties as required

Requirements

• Aircraft Maintenance Diploma, or graduate of a recognized AMT/AME program or AME M1 license
• 2+ years of experience
• Experience with fixed wing aircraft, preferably small piston engine aircraft
• Excellent troubleshooting and analytical skills
• Mechanically inclined, ability to work with your hands.
• Strong time management, organizational and communication skills.
• Exceptional attention to detail and accuracy of work
• Must be computer literate.
• Ability to work effectively as part of a team, as well as work independently

What we offer:

• A group that loves to fix problems and come up with creative solutions
• Comparative salary based on company pay scale commensurate with experience

• Benefits package
• Free onsite parking
• Paid time off
• Professional development
• Social events

We are committed to diversity and inclusion, and in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to providing an inclusive and barrier free recruitment and selection process.

Interested applicants may submit their cover letter and resume in a single document to careers@wwfc.ca.

WWFC is committed to diversity and inclusion, and thank all applicants in advance; however, we will be corresponding only with those selected for an interview. In accordance with the Accessibility for Ontarians with Disabilities Act, we are committed to providing an inclusive and barrier free recruitment and selection process.

Position Overview

This senior management role has the crucial responsibility of implementing student retention strategies. As the successful candidate, you have the functional responsibility of leading the program coordinators and providing leadership and contributing to the bigger strategic vision of the organization. You possess the drive and enjoy finding innovative solutions to challenges.

Primary Responsibilities

Program Recruitment and Enrollment

• Plans, develops, and implements strategies for the overall recruitment and retention of all flight programs (such as PCC, Fun Flyer, School Tours and Community Outreach)
• Leads along with the Marketing and Communications Manager, the marketing strategies for promotional outreach activities, including marketing campaign development and overall execution of client marketing strategies
• Liaison with Colleges, Universities and Industry partners to establish and nurture rapport that is conducive to a long-term business relationship
• Budgetary responsibilities include but is not limited to recruitment and retention program costs and maintaining budget activities to ensure appropriate and optimal use of fiscal resources and budget control

Student Success

• Works closely in cooperation with the training and delivery team to ensure training delivery is in keeping with WWFC education achievement benchmarks
• Responsible to track progress of students, meet with students regularly, resolve challenges and address issues raised by students
• Proactively advocate for the student
• Optimizes the client journey and identifies gaps in the process; identifies and implements necessary process improvement to optimize client satisfaction scores
• Serves as a conduit between the client program and senior management, conducting periodic client satisfaction surveys for reviews and actions
• Develops and executes mechanism to assist with job placement for students on completion of their program

Other

• Responsible to ensure that procedures for the PCC program are in place as required by MCU
• Ensures all departmental records and information are kept in compliance with Company, Government, and MCU guidelines
• Develops and drives client service standards goals, objectives, and benchmarks (metrics) for WWFC
• Leads, directs, evaluates and develops the program managers team in accordance with the Company’s Mission, Vision and Values Statements, policies and current business practice.
• Performs other duties as required.

Requirements:

• Bachelor’s degree or College Diploma with a concentration in Business Administration or a related field of study
• 5+ years relevant experience in a similar capacity or preferably client services environment
• Working knowledge of flight training is essential
• Knowledge of program management is highly desirable
• Strategic management skills (planning, organization, financial)
• Well-developed communication, interpersonal skills – diplomacy, tact
• Strong influencing and collaboration skills

HOW TO APPLY:

Interested applicants may submit their cover letter and resume in a single document to careers@wwfc.ca.

WWFC is committed to diversity and inclusion, and thank all applicants in advance; however, we will be corresponding only with those selected for an interview. In accordance with the Accessibility for Ontarians with Disabilities Act, we are committed to providing an inclusive and barrier free recruitment and selection process.

We have multiple opportunities for Flight Instructors!

We offer high-quality instruction to students seeking a career in the aviation industry at various levels. Instructors not only teach in the aircraft, but also in the simulator and ground school classes. Instructors will be expected to teach lessons from PPL through to Multi-IFR, as per appropriate ratings and training, and to have some administrative responsibilities in addition to flight training.

QUALIFICATIONS:

• Canadian Flight Instructor Rating

Preference will be given to applicants with some, or many of the following:

• Group 1 Instrument Rating
• Previous employment as a pilot
• Airline Transport Pilot License
• Mulit/IFR teaching experience
• Aviation Degree/Diploma

Pay: Competitive compensation based on experience and qualifications

Interested applicants may submit their cover letter and resume in a single document to careers@wwfc.ca.

WWFC is committed to diversity and inclusion, and thank all applicants in advance; however, we will be corresponding only with those selected for an interview. In accordance with the Accessibility for Ontarians with Disabilities Act, we are committed to providing an inclusive and barrier free recruitment and selection process.

Do you enjoy working with a close team of supportive professionals? Do you want to give back to aviation by instructing the next generation of pilots? Do you want to work for an organization that emphasizes employee and student success? Are you entrepreneurial and have great leadership skills? If so, you should apply!

POSITION SUMMARY:

The Senior Instructor is an experienced, safety and service-oriented professional. You will be responsible for the delivery of a high-quality, efficient flight training program through the supervision, direction, and development of instructional personnel and flight training programs.

PRIMARY RESPONSIBILITIES:

Contributes to the continuous improvement of WWFC’s flight training programs by:

• Leading or contributing to program enhancement or delivery projects, as assigned
• Acting as a flight training subject matter expert
• Evaluating the effectiveness of the training process, and developing and implementing training process improvement
• Demonstrating an action- and solution-oriented approach to providing direction, problem-solving or correction to ensure programs are delivered effectively.
• Upgrade training (Multi-Engine, IFR, FIR)
• Continuous improvement of MEIR Program and FIR program performance, including syllabus & training resource enhancement, process streamlining, and instructor training and development

Performs supervisory personnel management responsibilities for a team of instructors of any class, including:

• Coaching instructors regarding syllabus framework and lesson conduct
• Support instructor professional development and training activities, including monitoring flights or other training events
• Support student success through the identification of issues and the development of training remediation plans
• Upgrade, additional, remedial, and recurrent training for assigned flight instructors
• Conducts supervisory staff meetings

Facilitates the delivery of training programs by:

• Performing direct flight, ground, and simulator instruction
• Conducting competency-based assessments with a focus on finding and correcting root causes
• Conducts debrief of the evaluation/training flight for students and instructor, including, discussion on strengths and weaknesses, and recommendation(s) for improvement

Other

• Promotes a positive attitude towards learning and embracing new technologies.
• Evaluates the effectiveness of the training process and implement training process improvement
• Evaluates and recommend emerging training software technology and tools to support continued efficiency and improvements in departmental processes
• Demonstrates the Company mission, vision, and values statement, policies, and current standard business practices.
• Performs various other duties as required to meet organizational objectives.